Chapter 1
Healthy Communication
“The most basic of all human needs is the need to understand and be understood.”
– Ralph G. Nichols
Say what you observe, not what you judge
This comes from Nonviolent Communication.
Start with facts, not opinions.
It lowers defensiveness right away.
Breathe before you speak
Just one breath can change your tone.
It adds calm and helps you respond, not react.
Know what kind of conversation you’re in
Is it about facts, feelings, or identity?
Matching the tone to the type helps people feel heard.
Listen without jumping in
Most people listen to reply.
Instead, listen to understand.
Then repeat what you heard.
Pause often
Don’t rush to fill every silence.
A pause invites honesty and thought.
Feel free to share with your colleagues
Give feedback, ask questions or request new resources
