Chapter 2
Healthy Communication
“The single biggest problem in communication is the illusion that it has taken place.”
– George Bernard Shaw
Use “I” instead of “you”
Say “I feel frustrated when…” not “You never listen.”
It sounds less like blame and more like truth.
Say what you want up front
Clear intentions prevent confusion.
“Here’s what I’m hoping we can solve…” helps set direction.
Use a feedback sandwich
Start with something positive, then the hard bit, then encouragement.
It softens criticism without watering it down.
Don’t assume — ask
You’re probably guessing wrong.
Questions bring clarity.
Match your tone and body
Saying “I’m fine” while crossing your arms sends mixed messages.
Make sure your words and body agree.
Feel free to share with your colleagues
Give feedback, ask questions or request new resources
