Chapter 3
Healthy Communication
“When people talk, listen completely. Most people never listen.”
– Ernest Hemingway
Don’t ignore your emotions—manage them
Take a walk, breathe, write.
Start the talk when you’re calm, not boiling.
Ask with curiosity
Try “Can you help me understand?” instead of “Why would you do that?”
Tone changes everything.
Name the feeling
Saying “That sounds frustrating” shows empathy.
Naming emotion reduces tension.
Speak your limits
Boundaries aren’t rude.
They’re how we build respect.
Find what you both care about
Look for overlap, not just opposition.
Shared goals lower the heat.
Feel free to share with your colleagues
Give feedback, ask questions or request new resources
